IT Analyst - Security Operations
Bengaluru, KA, IN
Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.
We are a team of over 20,000 experts working across the world in more than 50 countries.
We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.
Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.
At Mott MacDonald we are committed to our employees and their growth, and our People Program is our investment in your success. If you join Mott MacDonald as an IT Security Analyst there will be opportunities for you to progress to specialist IT roles in applications management, software development, networking, cloud technologies or cyber security
This position is for a Security Analyst to join our Operations team, with a primary focus on IT/Cyber Security. The key role is to continually improve the quality and value of IT Security Operations to the business by analyzing and acting on alerts and incidents from the Security Operations Centre. The role will involve the use of “playbooks” and “knowledge base articles” around incident response. You will play a vital part in supporting day-to-day continuity for a dynamic workforce. Responsibilities include resolving complex incidents, managing device compliance, and collaborating with other teams to deliver seamless support. Clear communication, empathy, technical expertise, and adherence to security and operational standards will be key to your success.
Collaboration is central to this role. You will work closely with colleagues across IT support tiers, infrastructure, and other security teams, contributing to a culture of knowledge sharing and continuous improvement. With a focus on service excellence and professional growth, you will have opportunities to develop advanced technical skills, support digital transformation initiatives, and help enhance employee satisfaction and operational resilience.
Key Responsibilities
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Investigate and resolve Level 3 security incidents, collaborating with operational and cyber security teams and escalating when required.
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Proactively manage vulnerability management, conduct security assessments, and prioritise remediation activities to maintain a strong security posture.
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Focus on cyber incident response, investigation, containment, and remediation of security threats and reduction of false positive.
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Apply security patches and updates, manage security exceptions, and support compliance reporting and audit activities.
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Web application compliance checks.
Maintain and enhance knowledge base articles, ensuring accurate documentation and continuous improvement of security operations.
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Demonstrate initiative in learning new technologies and enhancing both technical and interpersonal skills.
Personal attributes
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Exhibits a strong sense of ownership and accountability, taking initiative to resolve issues efficiently and follow through to completion.
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Communicates clearly and professionally, actively listening to colleagues’ needs and explaining technical issues in an accessible, reassuring manner.
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Maintains composure and a positive attitude when managing high-pressure situations or dealing with frustrated users.
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Takes initiative to resolve issues promptly and follows through to ensure customer satisfaction.
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Collaborate effectively with colleagues across IT and other security teams, fostering a supportive and knowledge-sharing environment.
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Maintains a structured and detail-oriented approach to troubleshooting and documentation.
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Shows eagerness to learn and grow, actively seeking feedback and opportunities to enhance both technical and security expertise.
Key Performance Indicators
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SLA Compliance- Ensure tickets are resolved or escalated to uphold service standards.
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Mean Time to Resolve (MTTR)- Minimise resolution time to restore services.
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Customer Satisfaction (CSAT) – Improve customer satisfaction feedback.
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Average Handling Time (AHT) – Measure the average time spent per ticket, including conversation and follow-up activities.
Candidate Specification
Essential:
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Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience.
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Knowledge of IT Security threats and principles (Malware, Phishing, Vulnerabilities)
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Knowledge of Microsoft Azure, Active Directory, Azure Active Directory, Networking concepts and Operating systems windows /Linux.
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Experience of IT security tools (Tenable IO, Nessus, Defender, Microsoft security consoles, Zscaler, SIEM, etc).
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Excellent verbal and written English communication skills.
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Logical and analytical approach to problem solving.
Desirable:
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Experience of handling security incidents related to Microsoft cloud and Windows operating system environments.
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Previous experience of working in a security role.
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Knowledge of ITIL Service Management best practices, ITIL V3/V4.
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Experience in handling issues related to permissions, security, access, active directory.
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Experience in using Service Now or similar ITSM
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Experience of working in a global organization
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Membership of a relevant professional body such as (ISC)2 or ISACA
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Proactive approach to diagnosing potential security breaches
Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.
Our benefits package is designed to enhance your experience:
- Agile working
- Critical illness and compassionate leave
- Paternity Leave
- Group term life insurance, and Group medical insurance coverage
- Career mobility options
- Short and Long-term global employment opportunities
- Global collaboration and knowledge sharing
Employment Compliance Requirement
As part of our global compliance requirements, all candidates must hold a valid Right to Work (RTW) document in India, which will be verified during the recruitment process.
Acceptable documents include a Passport, Voter ID, or Birth Certificate.
By applying, you confirm that you can provide valid documentation if and when required.