Talent Mobility Advisor

Purpose of the role: 

Assist the People function, the business, internationally mobile employees, third party suppliers and other stakeholders to ensure that international assignments and relocations are coordinated effectively. The role focuses on managed operational delivery and employee experience across the mobility lifecycle, from initial costing through to repatriation or localisation.   

Key Responsibilities: 

• Assist the business and the People function during bid processes by providing cost estimates and highlighting key considerations 

• Support the selection of appropriate mobility policies and approaches in consultation with the People function and other stakeholders 

• Manage a caseload across multiple business units 

• Collaborate with the business and HR Business Partners on individual moves to: 

• • produce detailed cost estimates for the proposed international assignments / relocations 

• • support approval processes for cost estimates 

• • provide support / facilitation to the business as required throughout the life cycle of the assignment 

• • coordinate assignment documentation including cost projections, compensation balance sheets and assignment letters  

• Day to day support to local HR and business teams by: 

• • sharing knowledge and understanding of compliance requirements 

• • understanding global mobility processes, roles and responsibilities and how these interlink with the People Function and the business 

• • explaining cost estimates and balance sheets 

• • assisting with immigration related actions if appropriate. 

• Respond to queries from the People function, business teams, and employees regarding cost estimates  

• Liaise with third-party vendors to resolve escalated queries and ensure smooth service delivery 

• Act as a key contact for internationally mobile employees, ensuring clear communication and timely support throughout their move  

• Support with relocation logistics including visa support, tax setup, relocation services, and payroll setup 

• With HR Business Partners, deliver pre-move briefings and coordinate third-party involvement for a smooth transition Support case management for moves across the region.  

• Co-ordinate all third-party suppliers to support the employees’ requirements in line with the Talent Mobility policies 

• Co-ordinate internal transfer requirements for internationally mobile employees, e.g. payroll, pension, benefits etc. 

• Responsible for correct usage of case management tools and upkeep of live data through global technology platform 

• Build and maintain working relationships with key HR and business contacts 

• Ensure activity is tracked and completed within agreed SLAs/KPIs 

• Escalate exceptions and policy deviations to the Talent Mobility Manager and the People function  

• Collaborate with Talent Mobility Specialist Administrators to ensure high quality administrative support  

• Develop working knowledge of all mobility processes including outsourced providers operational processes and systems 

• Ensure interested parties are kept informed and apply consistently effective interpersonal skills in handling customer contact at all levels 

Candidate Specification: 

• Prior experience in Talent (Global) Mobility (in-house or vendor-side) with exposure to assignment coordination and cost estimates 

• An understanding of expatriate compensation and assignment documentation 

• Strong interpersonal and customer service skills with a collaborative mindset 

• Comfortable working in a fast-paced, cost-conscious environment 

• Clear and confident communicator across different levels of seniority Analytical mindset with the ability to interpret cost data and support decision-making Culturally aware, discreet, and sensitive to employee needs 

• Familiarity with Tax, Immigration and Social Security regulations  

• Attention to detail and strong organisational skills with ability to constantly re-prioritise 

• Tech-savvy and comfortable working with assignment management software  (preferably Equus/ Assignment Pro) 

• Team player, and able to work effectively and inclusively with remote teams with a view to developing people management skills 

• Ability to work in an ever-changing environment