HR Shared Services Team Lead

Mott MacDonald

We’re a global engineering, management, and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.

A fundamental part of this is respecting each person’s differences and striving to meet their needs.

Our values: Progress, Respect, Integrity, Drive, Excellence.

About the business unit  

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

Overview of role
 

We are looking for an HR Shared Services Team Lead on a fixed term basis, to guide and manage members within our fast-paced HR Shared Services (HRSS) team and support the continuous development of the HR Shared Services Centre. 

This role will help oversee an efficient and effective service and support the team in delivering a customer focused service, that meets SLA’s, and works on continuous improvement to ensure the aims of the business are achieved. 

The HRSS team are based across two sites – Manchester and Glasgow, and the successful candidate will be expected to travel on business between sites at least once per month and dependant on business needs. 

As this is a Team Lead role, it is expected that you will be present in the Glasgow office 3 days per week. Our office is located within the city centre and is easily accessible by car and train. When visiting the Manchester office, you will also find this is a short walk from train stations.

Key responsibilities

• Assisting the HRSS Manager to continuously develop the HRSS Centre adhering to compliance 
• Overseeing the customer focussed administrative and operational functions that meets SLA’s and KPI’s 
• Championing the work of the team to ensure efficiency and quality in the delivery of the HRSSC
• Overseeing requests that are logged and checking work of the team to ensure it is to the expected standard
• Providing training to the team on systems, policies and procedures as required 
• Effectively dealing with any queries escalated to your attention, and ensuring any issues are dealt with in a professional manner
• Assisting all customers in a positive, friendly and professional manner, to ensure all enquiries are dealt with in an efficient and effective manner
• Supporting all staff designated to your responsibility, to achieve the targets and performance standards expected of the team 
• Motivating your team through regular 1:1’s and identifying training needs by setting clearly defined objectives
• Regularly seeking feedback from stakeholders on the performance and productivity of the HRSSC to ensure that standards are being met and issues dealt with
• Undertaking other duties, training, or hours of work as may be reasonably required, and which are consistent with the levels of responsibility of this role

Candidate Specification

Essential skills and experience

• Experience of managing a team and able to demonstrate achievement of performance and efficiencies through coaching and people development
• Experience of working in a customer focused environment, ideally working to SLA’s
• Good level understanding of HR matters, process and procedure together with knowledge of statutory requirements 
• Can do, proactive and positive attitude with the ability to motivate self
• Excellent attention to detail and able to analyse data and people information
• Excellent interpersonal skills and ability to build effective, collaborative relationships with the HRSS team and wider colleagues across the business
• Good organisation and prioritisation skills with the flexibility to adapt to changing priorities
• Comply with Data Protection and General Data Protections Regulations (GDPR) and ensure the security of employee information in accordance with legislation and best practice
• Good IT skills, including proficiency in HR systems and Microsoft Office

Desirable

• Experience of processing Subject Access Requests
• Experience of working in an HR Shared Services environment 
• CIPD qualification

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Equality, diversity, and inclusion 

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

Agile working 

Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace.

We offer some fantastic benefits including:

• Pension matched up to 7%   
• Life insurance 
• An annual professional institution subscription   
• Continuous development opportunities – because we want you to thrive  
• Agile/flexible working – because life isn’t 9-5  
• Enhanced parental leave; shared parental leave policies – for parents and care givers  
• Annual bonus scheme  
• Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans 
• Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources 
• Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities 
• The opportunity to make a difference; learn more about our social outcomes

Apply now, or for more information about our application process, click here.