Regional Client Manager (East and East Midlands) - Transport and Mobility Solutions (TMS)

Location/s: Cambridge, Norwich

Relocation supported: Not supported

Recruiter contact: Madeleine Knight

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. 

We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. 

Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant.

Role Purpose

This is a key role for the TMS Division, critical for building and maintaining close relationships with clients in their Regions, providing a strong pipeline, building a client centric experience, and winning great work for the Division.  The Regional Client Managers will undertake these tasks across all TMS clients within their region, no matter what client grouping they are within.  This could include national governments and their agencies, National Highways, contractors, developers or local authorities.

The Regional Client Manager for the East and East Midlands will have responsibility for the following areas: 

• Derbyshire 
• Leicestershire 
• Rutland 
• Northamptonshire 
• Nottinghamshire 
• Lincolnshire 
• Bedfordshire 
• Cambridgeshire 
• Essex 
• Hertfordshire 
• Norfolk 
• Suffolk 

Together with the Principal Client Manager, the Regional Client Manager may decide to appoint a specific Client Managers for significant clients within a region. 

The Regional Client Manager will be accountable to the relevant Principal Client Manager for winning great work, growing the client grouping to maximise opportunity for Mott MacDonald, and be responsible for sales and client satisfaction within their region. 

The Regional Client Manager will help in the coordination of client engagement and bidding activities across Mott MacDonald to bring the best outcomes for our clients and ourselves, developing strong collaborative relationships with other Units and Divisions in the region, whether leading or supporting on client relationships and work winning. 

The Regional Client Manager will hold other roles for TMS or Mott MacDonald. 

Key Headline Responsibilities of the TMS Regional Client Manager:

Accountable to the Principal Client Managers, the Regional Client Managers will be responsible will be: 

• Responsible for client engagement including touchpoints, sales, achieving net revenue targets, win rate, and assigned business development and proposal budget expenditure. 
• Responsible for promoting the full range of MM service offerings and capability through developing knowledge and an effective network within MM through engagement with TMS Market Portfolio Managers, TMS Focus Growth Leads, Practice Leads, and their counterparts across the wider Mott MacDonald community.  
• Responsible for developing and executing Client Engagement Plans for target clients aligned to the budget and targets set by the Principal Client Manager. 
• Responsible for tracking and responding quickly to changes in their market. 
• Responsible for developing relationships with potential partners and selecting the right partner for appropriate opportunities. 
• Responsible for working with the Market Portfolio Managers and Principal Client Managers to ensure skills and capabilities are available for the pipeline and plans are in place to reflect future markets. 
• Responsible for working with the Principal Client Managers and Market Portfolio Managers to identify and appoint Bid Principals (BPs) and identify Project Principals (PPs) for approval by the Divisional General Manager (DGM). 
• Responsible for ensuring the effective handover from bid to delivery teams.  
• Responsible for supporting the Principal Client Managers to develop their respective client strategies. 
• As appropriate act as a PP, BP, Bid Manager, Technical Expert or Project Manager as required by client / business needs. 

Repeat work is key to our success, and this relies on great client relationships and delivering excellence for our clients on every project.  Whilst Regional Client Managers are primarily focused on work winning and Market Portfolio Managers are accountable for project delivery including projects’ commercial success, Regional Client Managers will provide support to ensuring that clients’ projects are delivered to their expectations including time, cost and quality and that our clients are satisfied with our performance.  The Regional Client Managers will play a lead role in gaining trust with our clients and key stakeholders.   

Internal Stakeholder Collaboration

Regional Client Managers have a wide network of internal stakeholders to collaborate with.  Where appropriate Regional Client Managers will work with and support Client Directors for our Platinum Clients, where a client is complex and requires the attention of more than one Mott MacDonald Division or Unit.

Regional Client Managers will be expected to own the client relationships in their region personally, but where appropriate (and with the agreement of the Principal Client Manager) may appoint individual Client Managers to support them.   The Regional Client Manager will direct, manage and mentor Client Managers.

The role works across all of TMS’s Client Groups (National Government, Contractors, Local Authorities, Private Sector, National Highways) and reports directly to the relevant Principal Client Manager.  If escalation of an issue is required (such as when there is conflicting Principal Client Manager requirements) this will be through the Divisional Development Manager.

Key Responsibilities

Regional Client Managers will contribute and support our strategy as key strategic enablers, leading on Mott MacDonald’s key client relationships for TMS within their region.

As the primary point of contact, role holders are responsible for the relationships with a client or group of clients within their region.

This is a complex role, combining both operational and strategic challenges, balancing the needs of multiple stakeholders across a Divisional and Group matrix. The ability to prioritise, influence without authority and collaborate is fundamental, substantiated by subject matter expertise and a drive for excellence and results.

Critical responsibilities include:   

• Developing and executing the strategy for regional client relationships to achieve the mandated sales targets including identifying “where to play”, “how to win” choices with approval by the relevant Principal Account Leaders 
• Developing and delivering Customer Engagement Plans for specific clients. 
• Continually reviewing our choices against performance and market changes. 
• Developing and maintaining strong and robust client relationships. 
• Appointing, directing, managing and mentoring Client Managers.  
• Requesting, justifying, and managing the Business Development and Proposal budgets allocated by the Regional Client Manager. 
• Developing, growing and maintaining selected client relationships for the Division and wider Mott MacDonald in response to the Divisional and Unit Business Plan and strategy. 
• Identifying Opportunities and turning them into Prospects. 
• Driving the bidding process, converting Prospects into Projects, ensuring bids are technically and commercially sound. 
• Meeting sales targets in line with the Business Plan. 
• Running appropriate regional client meetings with client and senior level management involvement. 
• Managing the handover from bid to delivery teams (WIN to DO). 
• Working effectively with the Principal Client Managers and Market Portfolio Managers to bring the right resources to win and deliver the projects to Clients’ satisfaction and meeting Mott MacDonald’s profit and contribution targets. 

Candidate Specification
The successful candidate will be proactive, enthusiastic and passionate about client engagement, customer experience, work winning and delivering great transport solutions that drive robust social outcomes.

Essential academic, professional qualifications and experience:

• Demonstrable experience in work winning across a broad client group, such as private sector clients, contractors, local authorities and national transport agencies;
• Demonstrable experience in client account management;
• An established network of industry relationships in the region;
• Demonstrable understanding of wider planning and technical requirements, with a deep knowledge and skill in transport planning, transport modelling or engineering design;
• Demonstrable experience leading teams in your discipline and engaging with clients; and
• Transport Planning or Civil Engineering degree or equivalent.
   

Essential competencies / skills:

• High standard of verbal and written communications and willingness to engage and communicate with clients and colleagues - a collaborative approach is essential;
• Ability to see the bigger picture and strategies and to see delivery through to successful project completion;
• Strong interpersonal / people skills; and
• Ability to travel throughout UK
   

Desirable academic, qualifications, experience, competencies and skills:

• Broader competencies that could add value to your role, such as a commercial understanding of pricing in the market;
• Good understanding of Net Zero, sustainability and carbon; and
• Chartered Professional status or equivalent.
   

We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.

Please note that this role will close at midnight on Monday 14th July 2025.

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Agile working  

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.

Equality, diversity, and inclusion 

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

We offer some fantastic benefits including:

Health and wellbeing

• Private medical insurance for all UK colleagues.
• Health cash plan to support you with every day health costs and treatments.
• Access to Peppy, providing free support from menopause experts for all UK colleagues.
• A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
• Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.

Financial wellbeing

• We match employee pension contributions between 4.5% and 7%.
• Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
• Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
• Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
• As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.

Lifestyle

• A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
• Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
• Variety of employee saving schemes and discounts from high-street retailers.

 Enhanced family and carers leave

• Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
• Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
• Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.

Learning and development

• Primary annual professional institution subscription.
• A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.

Networks, communities, and social outcomes

• Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.
• Make a difference within our communities through our social outcomes.

Apply now, or for more information about our application process, click here.