Business Process Specialist

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.

We are a team of over 20,000 experts working across the world in more than 50 countries.

We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support. 

Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant.

Key Responsibilities

1. Process Mapping & Documentation

• Lead the design and creation of end-to-end business process maps for key operational, project delivery, and business development workflows.
• Use industry-standard tools (e.g., Lucidchart, Visio, Miro, BPMN tools) to document current-state (as-is) and future-state (to-be) processes.
• Develop standardized templates, frameworks, and SOPs to ensure consistent documentation across the division.

2. Lean Six Sigma & Lean Management Facilitation

• Apply Lean Six Sigma principles (DMAIC, Kaizen, 5 Whys, 5S, SIPOC, etc.) to identify waste, reduce cycle time, and improve process reliability.
• Facilitate Lean workshops, including process walks, stakeholder interviews, and cross-functional improvement sessions.
• Support data-driven root cause analysis and improvement validation.

3. Theory of Constraints (TOC) Analysis

• Identify bottlenecks, capacity constraints, and throughput limitations in project delivery and business operations.
• Recommend actions to elevate or eliminate constraints to improve flow, utilization, and value creation.
• Work with operational leaders to diagnose systemic blockers and implement practical, scalable solutions.

4. Value Stream Mapping & Optimization

• Lead Value Stream Mapping sessions for key service lines (e.g., proposals, project setup, invoicing, QA/QC, BD pursuit lifecycle, recruiting).
• Develop improvement roadmaps and monitor results against productivity, profitability, and client experience metrics.

5. Cross-Functional Facilitation

• Serve as a neutral facilitator between departments (BD, Operations, Finance, HR, PM/CM, Engineering) to ensure alignment.
• Simplify complex processes and communicate findings in visual, intuitive formats.
• Build consensus around improved workflows and change-management steps.

6. Change Management & Implementation Support

• Translate process improvements into actionable tasks, SOPs, and implementation plans.
• Support adoption through training, workshops, and ongoing performance monitoring.
• Track KPIs and report progress to leadership.

7. Continuous Improvement

• Establish a continuous improvement culture by embedding Lean and TOC principles in day-to-day activities.
• Proactively identify improvement opportunities that increase quality, reduce overhead, and accelerate project delivery.
• Support digital transformation efforts (automation, AI/ML tools, templating, standardized delivery frameworks).

Required Skills & Qualifications

• 9 years of experience in process mapping, business operations, professional services operations, or related fields.
• Demonstrated proficiency in Lean Six Sigma (Green Belt or higher preferred).
• Strong knowledge of Lean management, Theory of Constraints, and Value Stream Mapping.
• Experience in a non-manufacturing environment (engineering, PM/CM, environmental, consulting, AEC industry preferred).
• Strong analytical skills with the ability to interpret operational data and performance metrics.
• Excellent facilitation and communication skills; able to guide diverse groups to consensus.
• Strong documentation skills and fluency in process mapping tools.
• Ability to operate at both strategic and tactical levels.
• Comfortable working in a fast-paced, ambiguous environment.

Preferred Qualifications

• Experience in engineering/consulting/professional services industries.
• Exposure to project management frameworks (PMI, PMBOK, P6, Deltek Vision/Ajera, ProjectWise, etc.).
• Experience building SOPs, playbooks, or scaled operational systems.
• Familiarity with AI-powered process optimization tools.
• Experience leading Kaizen events or cross-functional workshops.

Key Attributes

• Highly organized and detail-oriented.
• Strong problem-solving mindset rooted in structured methodologies.
• Collaborative and influential across all levels.
• Biased toward efficiency, clarity, and simplification.
• Comfortable challenging assumptions respectfully and constructively.
• Able to convert complex systems into clear visuals and actionable steps.

Flexible working
At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Our benefits package is designed to enhance your experience:

• Agile working
• Critical illness and compassionate leave
• Paternity Leave
• Group term life insurance, and Group medical insurance coverage
• Career mobility options
• Short and Long-term global employment opportunities
• Global collaboration and knowledge sharing